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Apogee

Daniel Szuc and Jo Wong (principals) – Hong Kong (CN) Apogee Usability Asia Ltd – www.apogeehk.com (“Apogee”) is a User Research company based in Hong Kong founded in 1998. Apogee has helped companies...

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Fuelfor Barcelona

Fuelfor – Lekshmy Parameswaran and Laszlo Herczeg (principals) – Barcelona (ES) and Budapest Fuelfor is an innovation design consultancy specialised in health care. Founded in June 2008 by Lekshmy...

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STBY Amsterdam

STBY – Geke van Dijk and Bas Raijmakers (principals) – London (UK) / Amsterdam (NL) STBY (Standby) is specialized in consumer research during the early stages of innovative service design projects,...

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Antropologerne

Antropologerne – Rikke Ulk (principal) – Copenhagen (DK) Antropologerne creates innovation that works in real life. We work in an explorative, strategic and hands-on way in order to design better...

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How considerate…

When traveling from Paris to the Alps by highspeed train this winter we found this sticker above our seats. It looked like a shy mobile phone to me at first, but it’s true meaning became clear when I...

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STBY London

STBY – Geke van Dijk and Bas Raijmakers (principals) – London (UK) / Amsterdam (NL) STBY (Standby) is specialized in consumer research during the early stages of innovative service design projects,...

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Fuelfor Budapest

Fuelfor – Lekshmy Parameswaran and Laszlo Herczeg (principals) – Barcelona (ES) and Budapest Fuelfor is an innovation design consultancy specialised in health care. Founded in June 2008 by Lekshmy...

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Innovation Trickles in a New Direction

Products traditionally are created in rich nations and repackaged for emerging ones. But General Electric, Nokia, and others are reversing the process . This month, General Electric’s (GE) health-care...

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Home, sweet green home

There are several easy ways to reduce your home’s digital footprint, and save money while you’re at it. A recent column of Graeme Philipson on energy consumption in the IT industry raised a lot of...

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Dumb Meters Get Smarter

Tendril, a startup based in Boulder, CO, has developed a device that converts existing electrical meters into smart meters that can track customers’ energy use as frequently as once every few minutes....

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Orange pump by hand into concert venues

Intrigued to see this promo by mobile telco Orange to bring mobile phone chargers that you pump by hand into concert venues for the summer. There’s an angle here about sustainability but I was most...

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New chargers: Epic fail!

As we’ve been learning about in our Charging Up user research, requiring people to purchase new charger accessories when they shift or upgrade a product is seen as very frustrating. Here’s an owner of...

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IDSL

IDSL – Nicolas Gaudron and Virginia Cruz (principals) – Paris (FR) IDSL is a product and service design consultancy based in Paris, specialised in interaction design, Human Computer Interaction (HCI),...

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How sticky research drives service design

At the 2009 Service Design Network Conference in Madeira, STBY and Spur presented a paper together with Reach client T-Mobile on in particular how our use of video made our design research ‘stick’...

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minds & makers

Daniela Hammel, Jan Schröder, Martin Beyerle (principals) – Cologne (GER) minds & makers is a dynamic and interdisciplinary team of Service Designers with comprehensive experience in the fields of...

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Spur Singapore

Spur, Singapore Spur’s Indri Tulusan is also now based in Singapore. She holds a Medical Science, Design products BA Hons + MA(RCA), and has previously worked at Nokia, where she was responsible for...

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Moving beyond the technical to embrace the emotional

IDSL (Fr) came to GOOD’11 to talk about collaboration. Their argument is that there is one vital ingredient without which designers can never truly reach the people their designing for – empathy. It’s...

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